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How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Shipping
- Shipping Method : Parcel Service
- Shipping Area : Worldwide
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 5 - 15 days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Return & Exchange Guide
- Address:
Room 204, Building A, 52, Chungmin-ro, Songpa-gu, Republic of Korea (05840)
- Please note the following information should be attached.
Order Number:
Album Serial Number:
Purchaser Name:
Reasons:
Attached File: (Photo / Unboxing video)
- Photo: attach the photo in 1:1 inquiry
- Unboxing video: After sending it to shop@minirecord.com, and ask through 1:1 inquiry
- Please note that exchanges and refunds are only possible within 7 days after receipt of the item.
- Please note that if you have no unboxing video, it will not be returned or exchanged.
- Please send the inquiries via MINIRECORD App 1:1 inquiry or website - community - 1:1 inquiry.
- Please read the following items.
In the following case, you can get returned or exchanged within 7 days after receipt of the item.
1. If you have an unboxing video and appropriate reasons for exchange or return.
2. If the product is damaged or defective before you open it.
3. Visible scratches, fold, strains, cutting or printing defects on the album.
4. Due to the delivery mistakes/errors.
5. If the reason for exchange and refund is at MINIRECORD.
6. If the QR code or serial number does not work.
7. If you received a different album from what you purchased.
In the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.
1. If you have no unboxing video.
2. If the products are damaged or defective by customers.
3. If the value of the product has significantly decreased.
4. If there are traces of use or damage even if the product has been mis-delivered.
5. If you have already scanned the QR code or serial number in our App.
6. In the case of products that are notified in advance on the website that they cannot be exchanged or refunded.
7. If 7 days have passed since you received the product (based on the tracking of the invoice).
- Once the exchange request is confirmed, a courier will visit your address within 1-2 days. Please pack the products and deliver them to the visiting courier.
- Exchange and refund procedures other than the instructions follow the regulations under the Consumer Protection Act in Electronic Commerce, etc.
- Payment conditions and procedures for payment refunds and compensation for delayed refunds are handled in accordance with the Consumer Protection Act in Electronic Commerce, etc.
- Matters regarding returns, exchanges, refunds, quality assurance, and damage compensation due to defective products are handled in accordance with the Consumer Dispute Resolution Standards (Fair Trade Commission review).
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
CUSTOMER SERVICE
1522-2857
OPEN : 10:00 - 17:00 (KST)
LUNCH : 12:00 - 13:00 (KST)
SAT.SUN.HOLIDAY : OFF
E-MAIL : shop@minirecord.com
