Product Details

Returns & Exchanges

Return & Exchange Guide

- Address: 

Room 204, Building A, 52, Chungmin-ro, Songpa-gu, Republic of Korea (05840)

- Please note the following information should be attached.

   Order Number:

   Album Serial Number:

   Purchaser Name:

   Reasons:

   Attached File: (Photo / Unboxing video)

                         - Photo: attach the photo in 1:1 inquiry

                         - Unboxing video: After sending it to shop@minirecord.com, and ask through 1:1 inquiry

- Please note that exchanges and refunds are only possible within 7 days after receipt of the item.

- Please note that if you have no unboxing video, it will not be returned or exchanged.

- Please send the inquiries via MINIRECORD App 1:1 inquiry or website - community - 1:1 inquiry.

- Please read the following items.

   In the following case, you can get returned or exchanged within 7 days after receipt of the item.

   1. If you have an unboxing video and appropriate reasons for exchange or return.

   2. If the product is damaged or defective before you open it.

   3. Visible scratches, fold, strains, cutting or printing defects on the album.

   4. Due to the delivery mistakes/errors.

   5. If the reason for exchange and refund is at MINIRECORD.

   6. If the QR code or serial number does not work.

   7. If you received a different album from what you purchased.

   In the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.

   1. If you have no unboxing video.

   2. If the products are damaged or defective by customers.

   3. If the value of the product has significantly decreased.

   4. If there are traces of use or damage even if the product has been mis-delivered.

   5. If you have already scanned the QR code or serial number in our App.

   6. In the case of products that are notified in advance on the website that they cannot be exchanged or refunded.

   7. If 7 days have passed since you received the product (based on the tracking of the invoice).

- Once the exchange request is confirmed, a courier will visit your address within 1-2 days. Please pack the products and deliver them to the visiting courier.

- Exchange and refund procedures other than the instructions follow the regulations under the Consumer Protection Act in Electronic Commerce, etc.

- Payment conditions and procedures for payment refunds and compensation for delayed refunds are handled in accordance with the Consumer Protection Act in Electronic Commerce, etc.

- Matters regarding returns, exchanges, refunds, quality assurance, and damage compensation due to defective products are handled in accordance with the Consumer Dispute Resolution Standards (Fair Trade Commission review).